Spotlight on Zendesk: Building a happy company culture with a global team

Live webinar on Tuesday, May 3, 2016
11am PST / 2pm EST

Zendesk is heralded for developing better relationships between businesses and their customers. They’ve built specialized customer support teams in cities around the world—a model that has fueled Zendesk’s growth from San Francisco, to Madison, WI, Dublin, and Manila.
On Tuesday, May 3rd, join Upwork Category Director Ryan Johnson for a webinar with Zendesk’s Senior Customer Service Evangelist Dave Dyson to learn how Zendesk overcame these challenges to run a happy team of top Customer Advocate reps based in multiple locations around the world.
If you’re a manager looking to improve your relationship with remote reports, an ops exec looking to reduce operational overhead, or an HR leader looking to improve your company culture, join us to learn how to:
  • Extend your HQ culture to branch or home offices
  • Build a personal relationship between managers and employees, and among distributed colleagues
  • Give and get feedback via email, chat, and video conferencing
  • Infuse your HQ culture with contributions from your remote team
  • Ensure that remote team members feel appreciated and engaged

Register here

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The speakers 

Dave_Dyson_Zendesk.png
Dave Dyson is a Senior Customer Service Evangelist at Zendesk's headquarters in San Francisco. He's been at Zendesk for four and a half years, previously serving as a Customer Advocate, Support Manager and Senior Support Manager. Having lived the support experience from the inside, he’s now working as part of the Zendesk Relate team to help bring the best-practice lessons he’s learned to the wider world.

Dave Dyson has lived Zendesk support for the past four and a half years. He’s now working as part of the Zendesk Relate team to help bring the best-practice lessons he’s learned to the wider world.

Dave Dyson // Senior Customer Service Evangelist

Ryan_Johnson.png
Ryan Johnson is the Categories Director at Upwork, where he leads a team of category managers responsible for developing growth initiatives for our work categories, including information technology, sales & marketing, design & creative and administrative and customer support. Ryan has held senior product management positions at Upwork other tech companies.