Upwork ebook Dazzling support starts here

Get your free guide to building a cloud-based customer support team.

This guide is a must-read for any company—from bootstrapped startup to established enterprise—ready to hire their first rep, augment an existing team or transition their entire support operation to the cloud.

Learn how to:

• Hire the best customer service reps
• Structure your distributed dream team
• Identify effective remote onboarding, training and work practices
• Use the right tools to facilitate distributed customer support
• Create and sustain a strong company culture
  
  

With real-life insights from companies like Thumbtack, Tango.me and Visual.ly, you'll get ideas on how to build the distributed team right for your business.